Frequently asked questions

Open an event, choose your ticket tier or seats, then check out. You'll receive an e-ticket by email and it will also appear in your account under “My tickets”.

GCash, Maya, GrabPay, and major credit/debit cards, processed securely by our payment provider. We never store your full card details.

In your account under “My tickets”, and in the confirmation email. Each ticket carries a unique, signed QR code for entry.

Refund eligibility follows the organizer’s stated policy for each event. If an event is cancelled, we facilitate refunds of the ticket face value in line with the organizer’s instructions. See our Terms & Conditions for details.

For reserved-seating events, you'll see an interactive venue map — click the exact seats you want. Selected seats are held for you while you check out. “Quick pick” can suggest the best available seats for your group size.

Seats are held the moment someone selects them, so others see them as “being picked”. If they aren't paid for within the short hold window, they're released and become available again.

Show your e-ticket QR code at the gate — staff scan it once to admit you. Have it ready on your phone or printed.

Each QR code admits a single entry — the first valid scan gets in and later scans of the same code are refused. Please don't share or resell screenshots of your ticket.

Sign in and open your Account page to manage your profile and preferences.

Yes. On your Account page under “Privacy & data”, you can export a copy of your data as a file, or permanently delete your account. See our Privacy Policy and Data Privacy notice.

Create an account and request organizer access from your Account page — our team reviews each request. See the For Organizers page for plans and features.

Funds from ticket sales, less applicable fees, are remitted to organizers within 14 working days in line with our remittance schedule.